Billing Terms & Conditions

Welcome to Patio Elegance. This document outlines the legally binding billing terms, payment policies, and financial obligations associated with purchasing from our store (www.patioelegance.com). By placing an order with us, you agree to the terms detailed below.

1. Payment Processing & Authority

• Immediate Capture: To secure your manufacturing allocation and initiate factory staging, your chosen payment method will be charged in full at the time you submit your order.

• Authorized Payment Methods: We securely accept major credit cards (Visa, Mastercard, American Express, Discover) and authorized digital wallets (PayPal, Apple Pay, Google Pay). We do not accept bank transfers, personal checks, or cash on delivery (COD).

• Billing Security: All transactions are processed through an encrypted, PCI-compliant gateway. If an order fails our automated fraud screening or reveals a billing-to-shipping address mismatch, our verification team may temporarily pause the order to confirm your identity before releasing it to production.

2. Order Cancellations & Processing Fees

Because our premium outdoor items (such as traditional saunas, hot tubs, and outdoor kitchens) involve rapid direct-from-factory logistics, order changes must be caught early:

• 24-Hour Window: Orders can be canceled or modified completely free of charge within 24 hours of purchase.

• Late Cancellations: Any cancellation requests submitted after the initial 24-hour window are subject to manufacturer administrative or pullback fees if the factory has already generated the freight manifest, printed shipping labels, or staged the item on the loading dock.

• In-Transit Cancellations: Orders cannot be canceled once they have been picked up by the freight carrier. If you choose to cancel an order while it is in transit, it will be treated as a standard return, and you will be responsible for the full original freight cost, return freight shipping, and a 25% manufacturer restocking fee.

3. Transparent Invoicing & Billing Statements

Your billing statement will show an itemized breakdown of your purchase, including the base product cost, local sales tax (where applicable), and freight delivery fees. We recommend reviewing your digital invoice—sent immediately to your email upon checkout—to ensure your delivery address and phone number are 100% accurate. Misprouted freight shipments due to incorrect customer details will result in carrier storage and redelivery fees at the customer's expense.

4. Refund Processing Windows

In accordance with our master Refund Policy, all authorized refunds are credited directly back to the original form of payment used at checkout.

• Inspection Timeline: Because returned items must be shipped back to, and inspected by, the original manufacturer to verify they are in unused, uninstalled condition, please allow up to 15 business days for the credit to be approved and processed.

• Banking Delays: Once approved, the time it takes for the funds to post depends entirely on your credit card company or banking institution.

Billing & Support Contact

If you have any questions regarding an invoice, charge, or statement, please reach out directly to our finance team:

• Email: support@patioelegance.com

• Phone: (601) 589-0094

• Hours: Monday–Friday, 9:00 AM – 5:00 PM EST