Contact Patio Elegance
At Patio Elegance, we are dedicated to helping you design the perfect outdoor oasis. Whether you have technical questions about a KoKoMo BBQ Island layout, need assistance with freight delivery coordination, or want to verify product specifications before ordering, our team of backyard design specialists is here to help.
Ways to Connect
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📧 Email Us: For order inquiries, tracking updates, or custom design quotes, drop us a line at support@patioelegance.com. We respond to all digital inquiries within 12–24 business hours.
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📞 Call Us: Prefer to speak with an expert directly? Call our customer care team at (601) 589-0094.
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🕒 Operation Hours: Monday through Friday, 9:00 AM – 5:00 PM EST. (Closed on major holidays).
What to Expect After Reaching Out
When you connect with Patio Elegance, you are speaking directly with knowledgeable professionals, not a generic call center.
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Prompt Acknowledgment: Every email sent to our support desk automatically generates a tracking ticket so your inquiry is never lost or overlooked.
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Expert Coordination: If your question involves technical specifications or freight dispatch timelines, our team will coordinate directly with our manufacturing partners (like KoKoMo) to get you exact answers.
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No High-Pressure Sales: Our primary goal is to provide clarity regarding site preparation, electrical requirements, and delivery logistics so you can make an informed investment for your home.
Our Location
Our corporate operations are based in Florida, allowing us to seamlessly coordinate shipments directly from premium manufacturer facilities straight to your property.
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Mailing Address: 450 Bayfront Place, Naples, FL 34102
Have an Order Number?
If you are reaching out regarding an existing order, please include your 5-digit Shopify Order Number and the full name on the billing statement in your email subject line so we can pull up your freight details instantly.