Patio Elegance Frequently Asked Questions (FAQs)
Welcome to the Patio Elegance Help Center. Below are answers to the most common questions regarding our premium outdoor wellness products, freight shipping, ordering, and warranties. If you can’t find the answer you’re looking for, our backyard specialists are just a click away.
Shipping & Freight Delivery
How will my order be delivered?
Because we specialize in large, luxury outdoor items like traditional saunas, hot tubs, and premium grills, your order will ship via a specialized third-party freight carrier. The carrier will call you directly using the phone number provided at checkout to schedule a convenient delivery window.
What is "Curbside Delivery"?
All standard freight shipments include Curbside Delivery only. The driver will lower the palletized crate to the curb or the edge of your driveway using a liftgate. Drivers are not permitted to unbox the item, bring it into your backyard, up stairs, or assist with final assembly. Please ensure you have adequate assistance on hand to move the items to your preferred setup location.
What should I do if my shipment arrives damaged?
Do not sign the delivery receipt until you have inspected the exterior of the packaging. If you notice obvious structural damage to the crate or product:
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Note the damage explicitly on the driver’s Bill of Lading (delivery receipt) before they leave.
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Take clear photos or videos immediately.
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Open a dispute in your order account on our website or email us at support@patioelegance.com within 24–48 hours so our team can coordinate an immediate replacement or part with the manufacturer.
Orders & Cancellations
Can I change or cancel my order after it's placed?
Orders can be canceled or modified free of charge within 24 hours of purchase. After 24 hours, your order is automatically forwarded to our manufacturing partners for fabrication and staging. Cancellations requested after this window may be subject to manufacturer processing fees, or full restocking and return freight fees if the item has already shipped.
Do you offer a price match guarantee?
Yes! We match identical, in-stock items from authorized retail competitors. The price match must factor in the competitor's shipping rates and taxes. It excludes clearance models, auction sites, or wholesale distributor pricing.
Returns & Warranties
What is your return policy?
We offer a 30-day return window for authorized items. To be eligible for a return, the product must be unused, uninstalled, and in its original, unopened factory packaging. Because our products ship directly from our suppliers, returns are subject to a manufacturer restocking fee of up to 25%, and the customer is responsible for arranging and paying for return freight shipping.
Are your products covered by a warranty?
Absolutely. Every product sold on Patio Elegance is 100% authentic and covered by a comprehensive, standard manufacturer warranty. If your item experiences a mechanical or structural issue post-installation, all replacement parts and technical warranty claims are handled directly through the factory. Our team will gladly assist you with the documentation needed to expedite your claim.
Need Additional Help?
Our customer support team is available Monday through Friday to help you map out your backyard oasis.
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Email: support@patioelegance.com
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Phone: (601) 589-0094
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Hours: Monday–Friday, 9:00 AM – 5:00 PM EST